Follow these links to get to item-specific FAQs (or click here for information about upgrades):
GENERAL QUESTIONS:
WHAT IF I HAVEN'T BEEN ASSIGNED A ROOMMATE YET?
That's fine. If you're trying to take advantage of our Early Bird pricing, just go ahead and put in your reservation online. You can email or call us later once you do know your room number. All contact info can be found on our Contact Page.
WILL I NEED ANY TOOLS TO ASSEMBLE MY FURNITURE?
No. All of our items will already be safely assembled in your room by one of our trained representatives.
ARE YOU SHIPPING THESE ITEMS TO MY HOME ADDRESS?
No. We deliver all your items directly to your dorm room on campus. If you see mention of a 'shipping address' on the payment form, just ignore it.
WHEN WILL MY ITEMS BE DELIVERED?
If you place your order by August 1st, we SHOULD be able to have your items delivered and installed prior to your arrival on campus. If you place your order before August 15th, we will still try to deliver and install your items prior to your move-in day, however, we only guarantee delivery before the start of classes. You may still place an order at any time after August 15th, and delivery is typically able to happen within a few days. If you arrive on campus, and your items have not been installed, DO NOT FREAK OUT!!! Instead, please contact us to schedule an appointment for installation. Often we are able to deliver within a day or so, or even just a few hours, of your arrival on campus.
*Headboards are PURCHASE items, not rentals. We will do our best to have yours waiting for you in your room when you arrive, however, room delivery cannot be guaranteed. If you arrive on campus and it has not yet been delivered, it will be available for pickup at our campus booth on Freshmen Move-In Day.
WHAT IF I HAVE AN EARLY ARRIVAL?
If you are a student that has an early arrival prior to freshmen move-in day, we will try to accommodate you as best we can; however, due to school regulations and scheduling, this is not always possible. 95% of the time, the answer is yes. But there is always the possibility that the room is occupied but a summer school student when we arrive, or the floors of the building are being waxed, or the ceilings are being painted, etc. We will do our best to ALWAYS attempt deliveries prior to the students arrival date, however, sometimes circumstances arise that are simply out of our control. Please let us know if you are arriving early on your reservation form. If you arrive on campus, and your items have not been installed, DO NOT FREAK OUT!!! Instead, please contact us to schedule an appointment for installation.
CAN I PLACE AN ORDER AFTER I ARRIVE AT SCHOOL?
Yes. We accept orders all year long. We aim to get all orders installed as quickly as possible, and many orders can often be filled within 72 hours. However, depending on what we have in stock, it could take as long as 2-3 weeks for delivery. Please understand that if you wait to place an order until after you arrive at school, you'll need to be patient. It's best to place orders prior to your arrival on campus.
WILL YOU BE ON CAMPUS WHEN I ARRIVE?
We will do our best to have a team of workers on your campus during Freshmen Move-In Day to take orders and install furniture. After that, we always try to have at least one Dorms Direct representative available on campus each day during the fall move-in period. However, sometimes this is not always possible. Please bear with us as this is our busiest time of the year.
ARE THERE ANY "HIDDEN FEES" I SHOULD KNOW ABOUT?
Every order that we process is subject to State Sales and Use Tax. This is automatically tacked on to every order and unfortunately there is no way that we can help you avoid paying these taxes. The other item that is added onto every order is Accidental Damage Insurance($10/item). Unlike the mandatory Sales & Use Tax, this coverage completely optional; however, because 99% of customers opt to take this insurance rather than pay a security deposit ($500), we simply go ahead and apply the insurance to each order. You can read more about damage insurance and security deposits below. Our payment processor also adds a small fee for handling the transaction, but we do not have control over their pricing structure.
DO YOU OFFER INSURANCE AGAINST DAMAGE?
Yes, we do. We know that accidents happen (and somehow they tend to happen more often when dealing with college students). In order to keep our rental prices low, insurance is calculated at a flat rate of $10/item and automatically applied to each order. Insurance covers you against any accidental damage* that our furniture might sustain while in your room. This $10 one-time premium guards you against having to pay us any "Damage Fees" (specific fee amounts are located in our Terms of Service). If you would prefer to prefer pay a security deposit ($500), in lieu of taking the insurance, please email us at reservations@dormsdirect.com
*Insurance does not cover damage due to: intentional acts, gross negligence, vandalism, theft, or other criminal activity. Insurance does not cover the cost of an additional item rental to replace the one that was broken. If you would like a replacement for the futon that you broke, then you will need to place a new order.
DO YOU REQUIRE A SECURITY DEPOSIT?
No, we do not. However, if you wish to opt out of our accidental damage insurance program, then you may choose to pay a fully refundable, $500 security deposit. At the end of the year, if your items are missing or returned damaged, we will use your security deposit to cover the cost of repairs or replacement. If you wish to opt out of the insurance program in favor of paying the security deposit, then please notify us in the "Special instructions" of your order. However, if you choose this option, you will be 100% responsible for ANY damage that our property might sustain while in your possession, even if it's accidental.
CAN I GUARANTEE THAT I WILL RECEIVE A NEW ITEM?
Sometimes. Occasionally, we have a limited stock of brand new items that have never before been rented. When filling out the reservation page for your desired items, there will be an option to select the "new-item fee." Simply select that option and you will reserve your brand new item (while supplies last).
CAN I TAKE MY ITEMS WITH ME IF I CHANGE ROOMS DURING THE SCHOOL YEAR?
Yes. There are 2 methods to do this. 1 - You can move the furniture yourself (this is the free option) 2 - We can move the furniture for you ($30 trip surcharge plus $20/item). Regardless of which method you choose, you MUST NOTIFY US which room you are moving to so that we may update your information in our system. If we show up at the end of the year and your rented items are missing from your original room and you have failed to notify us about a room change, YOU WILL BE RESPONSIBLE for paying the Replacement Fee.
IF I WANT TO RETURN MY ITEMS EARLY, WILL I BE CHARGED AN EARLY CANCELLATION FEE?
No. Unlike many other rental companies , we will not charge you extra for an item that you return early.
IF I CANCEL MY ORDER, CAN I GET A REFUND?
It depends on when you cancel your order. Please view our RETURN/REFUND policy for more information.
That's fine. If you're trying to take advantage of our Early Bird pricing, just go ahead and put in your reservation online. You can email or call us later once you do know your room number. All contact info can be found on our Contact Page.
WILL I NEED ANY TOOLS TO ASSEMBLE MY FURNITURE?
No. All of our items will already be safely assembled in your room by one of our trained representatives.
ARE YOU SHIPPING THESE ITEMS TO MY HOME ADDRESS?
No. We deliver all your items directly to your dorm room on campus. If you see mention of a 'shipping address' on the payment form, just ignore it.
WHEN WILL MY ITEMS BE DELIVERED?
If you place your order by August 1st, we SHOULD be able to have your items delivered and installed prior to your arrival on campus. If you place your order before August 15th, we will still try to deliver and install your items prior to your move-in day, however, we only guarantee delivery before the start of classes. You may still place an order at any time after August 15th, and delivery is typically able to happen within a few days. If you arrive on campus, and your items have not been installed, DO NOT FREAK OUT!!! Instead, please contact us to schedule an appointment for installation. Often we are able to deliver within a day or so, or even just a few hours, of your arrival on campus.
*Headboards are PURCHASE items, not rentals. We will do our best to have yours waiting for you in your room when you arrive, however, room delivery cannot be guaranteed. If you arrive on campus and it has not yet been delivered, it will be available for pickup at our campus booth on Freshmen Move-In Day.
WHAT IF I HAVE AN EARLY ARRIVAL?
If you are a student that has an early arrival prior to freshmen move-in day, we will try to accommodate you as best we can; however, due to school regulations and scheduling, this is not always possible. 95% of the time, the answer is yes. But there is always the possibility that the room is occupied but a summer school student when we arrive, or the floors of the building are being waxed, or the ceilings are being painted, etc. We will do our best to ALWAYS attempt deliveries prior to the students arrival date, however, sometimes circumstances arise that are simply out of our control. Please let us know if you are arriving early on your reservation form. If you arrive on campus, and your items have not been installed, DO NOT FREAK OUT!!! Instead, please contact us to schedule an appointment for installation.
CAN I PLACE AN ORDER AFTER I ARRIVE AT SCHOOL?
Yes. We accept orders all year long. We aim to get all orders installed as quickly as possible, and many orders can often be filled within 72 hours. However, depending on what we have in stock, it could take as long as 2-3 weeks for delivery. Please understand that if you wait to place an order until after you arrive at school, you'll need to be patient. It's best to place orders prior to your arrival on campus.
WILL YOU BE ON CAMPUS WHEN I ARRIVE?
We will do our best to have a team of workers on your campus during Freshmen Move-In Day to take orders and install furniture. After that, we always try to have at least one Dorms Direct representative available on campus each day during the fall move-in period. However, sometimes this is not always possible. Please bear with us as this is our busiest time of the year.
ARE THERE ANY "HIDDEN FEES" I SHOULD KNOW ABOUT?
Every order that we process is subject to State Sales and Use Tax. This is automatically tacked on to every order and unfortunately there is no way that we can help you avoid paying these taxes. The other item that is added onto every order is Accidental Damage Insurance($10/item). Unlike the mandatory Sales & Use Tax, this coverage completely optional; however, because 99% of customers opt to take this insurance rather than pay a security deposit ($500), we simply go ahead and apply the insurance to each order. You can read more about damage insurance and security deposits below. Our payment processor also adds a small fee for handling the transaction, but we do not have control over their pricing structure.
DO YOU OFFER INSURANCE AGAINST DAMAGE?
Yes, we do. We know that accidents happen (and somehow they tend to happen more often when dealing with college students). In order to keep our rental prices low, insurance is calculated at a flat rate of $10/item and automatically applied to each order. Insurance covers you against any accidental damage* that our furniture might sustain while in your room. This $10 one-time premium guards you against having to pay us any "Damage Fees" (specific fee amounts are located in our Terms of Service). If you would prefer to prefer pay a security deposit ($500), in lieu of taking the insurance, please email us at reservations@dormsdirect.com
*Insurance does not cover damage due to: intentional acts, gross negligence, vandalism, theft, or other criminal activity. Insurance does not cover the cost of an additional item rental to replace the one that was broken. If you would like a replacement for the futon that you broke, then you will need to place a new order.
DO YOU REQUIRE A SECURITY DEPOSIT?
No, we do not. However, if you wish to opt out of our accidental damage insurance program, then you may choose to pay a fully refundable, $500 security deposit. At the end of the year, if your items are missing or returned damaged, we will use your security deposit to cover the cost of repairs or replacement. If you wish to opt out of the insurance program in favor of paying the security deposit, then please notify us in the "Special instructions" of your order. However, if you choose this option, you will be 100% responsible for ANY damage that our property might sustain while in your possession, even if it's accidental.
CAN I GUARANTEE THAT I WILL RECEIVE A NEW ITEM?
Sometimes. Occasionally, we have a limited stock of brand new items that have never before been rented. When filling out the reservation page for your desired items, there will be an option to select the "new-item fee." Simply select that option and you will reserve your brand new item (while supplies last).
CAN I TAKE MY ITEMS WITH ME IF I CHANGE ROOMS DURING THE SCHOOL YEAR?
Yes. There are 2 methods to do this. 1 - You can move the furniture yourself (this is the free option) 2 - We can move the furniture for you ($30 trip surcharge plus $20/item). Regardless of which method you choose, you MUST NOTIFY US which room you are moving to so that we may update your information in our system. If we show up at the end of the year and your rented items are missing from your original room and you have failed to notify us about a room change, YOU WILL BE RESPONSIBLE for paying the Replacement Fee.
IF I WANT TO RETURN MY ITEMS EARLY, WILL I BE CHARGED AN EARLY CANCELLATION FEE?
No. Unlike many other rental companies , we will not charge you extra for an item that you return early.
IF I CANCEL MY ORDER, CAN I GET A REFUND?
It depends on when you cancel your order. Please view our RETURN/REFUND policy for more information.
